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Connecting with Medicare Beneficiaries to Lessen Social Isolation

September 2023
Full report

Health plan social connectedness programs that include clinical, proactive interventions should be considered an integral part of a whole-health approach. Data from Elevance Health’s Member Connect program illustrate their potential to improve well-being among older adults at risk of social isolation, loneliness, and other mental health concerns.

Social isolation and loneliness take a toll on physical and mental health, leading to poorer health outcomes, higher rates of premature mortality, and higher healthcare costs. Older adults are at higher risk for social isolation and loneliness due to changes in health and social connections that can come with growing older, hearing, vision, and memory loss, disability, trouble getting around, and/or the loss of family and friends. 

Elevance Health’s Member Connect program encourages individuals to re-engage with healthcare, connect with community-based organizations, and increase physical activity. Participants showed improved well-being as measured by multiple survey instruments, suggesting positive program impact.


  • Health Impact of Social Isolation
  • Medicare Beneficiaries and Mental Health
  • Health Plan Social Connectedness Programs
  • Program Outcomes

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