Compassionate Coordination Helped This Family Navigate Cancer Care

Jason’s diagnosis with multiple myeloma, a blood cancer, sparked a wave of concerns for him and his wife, Julie: fear of the unknown, uncertainty about the future, and questions about the demanding healthcare journey ahead. That’s when Molly, a nurse case manager with Jason’s Elevance Health-affiliated plan, stepped in.

Molly helped Jason coordinate his medical treatment plan with his health plan’s coverage, ensuring he had access to the services he needed at every stage, from extended hospital stays to state-of-the-art therapies. Her compassionate support simplified a complex care process, allowing the couple to focus on Jason’s health and their family.  

“Having Molly in my corner was a godsend,” Jason said. Hear more from Jason, Julie, and Molly about how they partnered together for healing.