How One Caregiver Found Support Navigating His Family's Healthcare Needs

When he’s not hard at work running his business, Tim serves as his wife’s sole caregiver. Juanita experiences partial paralysis and mild dementia and relies on her husband for many day-to-day tasks. Tim enjoys playing guitar and singing songs for Juanita, but balancing his business with her care often leaves little time for those moments together.

Tim found support from Nina, a dedicated family advocate with his Elevance Health-affiliated health plan. Nina took the time to learn about Juanita and Tim’s current health concerns and began helping Tim navigate the many details of caregiving, from coordinating appointments to addressing pharmacy questions, equipment needs, billing questions, and coverage decisions.

Nina's support reflects the person-centered approach dedicated family advocates—available as a covered benefit under certain Elevance Health-affiliated plans—take with members and their families. By understanding each family's unique circumstances, they can identify unmet needs, anticipate risks, and help remove barriers to care.

Now, Nina is one of eight people on Tim’s speed dial, ready to help him navigate Juanita’s care options so he can spend more quality time with his wife.

Watch Tim explain how Nina has helped to improve Juanita’s care and their moments together.