Onboarding That Works at the Speed of Care
Contributing experts: Shane Hochradel and Maureen Tarpinian
We know care provider time is valuable. That’s why we’ve redesigned onboarding to be faster, clearer, and more efficient so physicians and their teams can spend less time on paperwork and more time caring for patients.1
Streamlining the Care Provider Onboarding Experience
From seamless setup to smarter workflows and stronger connections, we make it simple to get started and stay supported so care providers can focus on delivering excellent care.
Faster Processes, Smarter Systems, Stronger Partnerships
Helping Practices Get Up and Running More Quickly
No matter the specialty, we’re improving how we work with care providers, working to make every interaction smoother and every care experience better.
With our industry-leading technology and clear communication, onboarding is now the way it should be: faster, more transparent, and hassle-free.1
Three Improvements, Two Breakthrough Results.
Real-time status tracking: Care providers always know where they stand through the onboarding process.
Simplified intake and documentation: Fewer days, better data quality.
Expert support: Keeps your onboarding process clear and on track.
Results Care Providers Are Seeing2
16% faster onboarding: End-to-end provider setup decreased from 34.4 to 28.7 days.
24% faster roster updates: Average time is 7.4 days vs. 9.8 days.
Care providers already report experience a more streamlined and transparent process, with quicker turnaround and fewer handoffs.2
“
I provide credentialing for the clinic; your process is easy and quick.
Reducing Administrative Burdens with Digital Capabilities
Our digital-first approach frees up more time for care by automating and simplifying the essentials.
Streamlined daily operations:3
- Claims and authorization automation: Identifies errors before submission.
- Self-service practice management: Updates practice details in near real time.
- Secure portals: Eligibility checks, prior authorization, and remittance information — all in one place.
The Result: Fewer Delays. More Time for Patients.
Enhanced digital tools allow care teams to complete common administrative tasks through self-service. Practice updates — like office hours or location — that once took up to 30 days can now be completed within 24 hours.4
Strengthening Provider Partnerships for Whole Health
Our commitment extends beyond operations. It’s about advancing health outcomes through true collaboration.
“
Our partnership with Elevance Health has grown over more than a decade, built on a shared commitment to value-based care that lowers costs and improves health outcomes. We’ve recently strengthened that relationship by naming them our health plan administrator—now supporting over 36,000 Hartford HealthCare colleagues and their families. Together, we’re working to deliver the best, most affordable care possible—not just for our team, but for the communities we serve. We’re excited about what’s ahead.
Vice President of Medical Affairs, Integrated Care Partners, Hartford HealthCare, Hartford, Connecticut
Let’s Advance Care and Improve Outcomes Together
We’re committed to reducing administrative friction, supporting clinical decisions, and strengthening patient outcomes. Our goal is simple: empower care providers to deliver better care through smarter systems and seamless collaboration.
1 Internal leadership support strategy, 2025.
2 Elevance Health digital enrollment dashboard, January 2026.
3 Elevance Health internal reporting, December 2025.
4 Elevance Health internal reporting, January 2026.
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