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Delivering Whole-Person Care — Right at Home
Contributing experts: Puneet Singh and Melinda Henderson, MD
Patients living with complex, chronic conditions need care that is flexible, personalized, and reliably accessible. Too often, care plans fail to hold up in the space between care provider visits and the everyday challenges of life — leaving patients struggling to maintain their independence and well-being. By combining digital innovation, clinical expertise, and human connection, Carelon, our healthcare services brand, delivers home-based care that improves outcomes, expands access, reduces costs, and strengthens the continuum of care.
Powered by CareBridge
Central to the care at home strategy is CareBridge, one of the nation’s leading value-based care organizations supporting nearly 200,000 patients across 16 states and Washington, D.C.1 Acquired by Elevance Health in 2024, CareBridge focuses on improving quality and cost outcomes while maximizing member engagement and experience.
End-to-end Virtual Care
CareBridge supports patients with chronic and complex needs — along with their families and caregivers — from the first conversation to ongoing care and support. Through its 24/7 Member Support program, CareBridge provides around-the-clock virtual support including:
- Comprehensive virtual medical care
- Integrated behavioral health support
- Medication management
- Connecting members to community and social services.
Watch This Video About the Care at Home Model
Connection, Not Duplication
Our care-at-home strategy does not replace existing patient-care provider relationships — it strengthens them. The CareBridge team works directly with primary care providers and specialists to extend the reach of care, improve coordination, and reduce administrative burden. Together, they create a single, continuous experience for patients.
Clinical updates are shared seamlessly through:
- Health information exchanges
- Electronic medical record (EMR) integration
- Direct communication via secure message or phone
This ensures that care providers stay fully informed about their patients’ care, without the extra work of tracking and relaying updates.
Earning Trust, One Patient at a Time
Net Promoter Score (NPS): +842
NPS measures how likely patients are to recommend CareBridge to others — a reflection of the trust and connection they feel in their care experience.
Proven Impact and Measurable Results
By combining data-driven insight with whole-person engagement, our care at home model has achieved measurable improvements in health outcomes for attributed patients and plan performance, including:3
17% reduction in inpatient admissions
10% reduction in emergency department visits
8-11% utilization savings
10-15% Medical Loss Ratio (MLR) improvement on patients in dual special needs plans
Expanding Access
Building on its success, CareBridge expanded its 24/7 care-at-home model in 2025 to serve members of Dual Eligible Special Needs Plans (D-SNP). This expansion allows CareBridge to deliver essential services to people with specialized healthcare needs while informing the refinement of the operational model for:
- High-risk Medicare Advantage members
- Vulnerable Medicaid populations
- Patients requiring long-term or post-acute care
Technology and Humanity
The integration of Carelon’s digital infrastructure and CareBridge’s care delivery model enables a seamless, data-informed experience that bridges every layer of care — from clinical management to social support.4
With unified systems and smart data sharing, patients are consistently connected to the right care at the right time, resulting in more coordinated care, an enhanced patient and care provider experience, and measurable improvements in health outcomes.
Advancing the Future of Connected, Whole-Person Care
CareBridge represents a powerful evolution in value-based care that is clinically grounded, digitally connected, and personally compassionate. By supporting care providers and engaging patients where they live, we’re redefining what coordinated care looks like in action — and proving that better outcomes start with stronger connections.
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Clinicians, payers and industry partners can work wonders when we share a patient-centered mindset. As part of Carelon, CareBridge is expanding what we can accomplish by expanding access to virtual healthcare. Many patients are happier and healthier when they can be treated in their home, and the benefits of virtual care for our home and community-based patients extend across the healthcare system – all thanks to the willingness to put patients first.
Chief Medical Officer, CareBridge, Nashville, Tennessee
1 Carebridge Membership Dashboard, January 2026.
2 CareBridge Member NPS Survey 2023.
3 CareBridge Outcomes Summary Report, October 2025.
4 Carelon presentation, August 2025.
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