Advancing Oncology Care Through Whole-Health Integration

Contributing experts: Amy Fahrenkopf, MD, and Craig Hunter

Cancer care requires precision and coordination across specialties. But complexity doesn’t have to mean inefficiency.

Carelon equips oncology teams with integrated care tools, actionable insights, and expert collaboration — helping deliver the right care at the right time, while reducing administrative burden and improving the patient experience.

Personalized Support for Care Providers and Patients

Cancer treatment affects every part of a patient’s life, making whole-health support vital for the person behind the diagnosis. Carelon’s Cancer Care Engagement (CCE) program connects patients with dedicated health educators who provide proactive, compassionate, and personalized support. They help patients prepare for and manage complications or advanced cancer needs by coordinating behavioral health, pharmacy, and palliative care services.

Health educator involvement also streamlines the administrative load for care providers through communication and care planning while helping patients stay focused on treatment, recovery, and personal goals.

Measurable Results Reflect Meaningful Impact

The CCE program’s data-backed improvements show how whole-health integration supports both care providers and patients:*

84% patient engagement rate among those reached
7% reduction in avoidable inpatient admissions for Medicare Advantage members and 15% in commercially insured members

These measurable results demonstrate how connected support helps make cancer care less fragmented and ultimately supports more healthy days, weeks, and months during and after cancer treatment.

A Clear View of Cancer Care Collaboration

The CCE care provider dashboard integrates directly into the single-sign-on portal — giving practices a clearer picture of their patients and performance. Key benefits include:

Real-time access to treatment authorization data.

Clinical quality metrics and practice performance trends.

Insights that enhance transparency and team-based collaboration.

A care provider dashboard within the existing single-sign-on portal gives users access to treatment authorization data, clinical quality metrics, and practice performance summaries. This connected view helps oncology practices monitor treatment progress, identify care opportunities, collaborate and coordinate care with other clinicians, and strengthen patient engagement.

Collaborating Across the Care Continuum

A cancer diagnosis impacts a patient’s physical, mental, and social well-being. Carelon’s oncology programs connect key areas of whole-health support:

Pharmacy support: streamlined, evidence-based medication management through CarelonRx and patient support through BioPlus Specialty Pharmacy.
Palliative care: guidance and comfort for patients with advanced illness through Carelon Palliative Care.
Emotional and psychological support: integrated care though Carelon Behavioral Health.

Working in concert, these programs drive better experiences and health outcomes for patients.^*

The Oncology Medical Home: Value Based, Evidence Based

The Oncology Medical Home (OMH) model aligns incentives with quality outcomes. This value-based, data-driven framework recognizes oncology practices for using evidence-based treatment pathways and coordinating holistic, patient-centered care to help improve patient health and extend well-being. Key advantages include:*

Shared savings for high-quality, cost-efficient care.
Enhanced clinical decision-making through evidence-based treatment pathways.
Improved patient health outcomes and satisfaction across the continuum.

OMH reflects Carelon’s commitment to supporting people when they need it most. By sharing data-driven insights that enable more coordinated, personalized care, Carelon is helping make oncology care more connected, patient centered, and affordable.

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Emerging treatments, rising care costs, and growing complexity continue to challenge oncology teams nationwide. Elevance Health is meeting that challenge with data-driven navigation and whole-health integration — connecting patients, care providers, and health plans for smarter, more compassionate cancer care.

David Debono, MD

Oncology Medical Director, Carelon

Read Dr. DeBono's perspective on advancing oncology care

Supporting Oncology Teams With Data, Partnership, and Results

Because cancer care extends beyond chemotherapy and imaging, Elevance Health and Carelon help care providers approach oncology with a whole-health mindset — supporting physical, emotional, and social health needs for better long-term outcomes.

Advancing Care in Action

Compassionate Coordination Helped This Family Navigate Cancer Care

Molly J., Nurse Case Manager, Ohio Health Plan Affiliate:

When somebody finds out that they have a cancer diagnosis, it can be overwhelming.

My biggest goal is to make sure I can take that off of their plate for them.

Jason Hacker, Member, Ohio Health Plan Affiliate:

Having Molly in my corner was a Godsend.

Julie Hacker, Member, Ohio Health Plan Affiliate:

We didn’t have to worry about spending time dealing with bills and claims and all of that kind of stuff. It just made a huge difference and took a lot of pressure off of me and off of Jason.

Jason Hacker:

Having that support from my health plan really gave me back my life.

Enhancing Oncology Care, Together

By partnering with care providers and empowering them with data, technology, and wraparound resources, Elevance Health helps move oncology care from a fragmented, treatment-focused patchwork to a connected, patient-centered, whole-health approach. At the heart of this work is the person navigating cancer who is balancing treatment decisions with daily life. By reducing complexity and surrounding that person with coordinated support, we can give them more clarity and confidence during their cancer journey.

Together, we’re improving outcomes, strengthening collaboration, and advancing whole health across the cancer care ecosystem, making care more connected, compassionate, and deeply focused on the person's needs.

* Cancer Care Engagement (CCE) and Oncology Medical Home Plus (OMHP) Program Evaluation Results, January 2026.

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