How We Are Addressing Behavioral and Mental Healthcare
At Elevance Health, we are working to address the behavioral and mental healthcare needs of all our members, at every age, through our diverse Carelon portfolio, as well as our health plan brands Anthem Blue Cross and Blue Shield and Wellpoint.
Expanding Virtual Care
The use of behavioral health telehealth grew exponentially during the pandemic, and people now expect and rely on the convenience it offers for healthcare. Digital natives like millennials and older Gen Z adults especially gravitate toward these solutions. Through the Sydney Health app, a spectrum of care delivery options is available: digital, virtual, and in-person. Sydney Health can connect eligible members to a virtual text visit or a video visit with a behavioral or mental health provider such as a therapist or counselor. The app allows users to get important information about benefits and claims, track your progress toward health goals, access your member ID card, and more. Through virtual care, consumers can connect with trusted resources, have a personalized experience, and manage their healthcare journey.
Providing Resources to Advance Health Equity
Younger working-age adults continue to lead the way for themselves, their families and communities, and society when seeking care. They understand behavioral and mental health inequities are bigger than just mental health, encompassing wellness and experiences specific to age, gender, race, sexual orientation, etc.
Elevance Health is dedicated to advancing health equity through our “health equity by design” approach. This approach is personalized and intentional, ensuring that people can receive individualized care. As we develop programs and solutions for behavioral and mental healthcare challenges, we keep health equity at the center of all that we do.
Through sites like Stronger Together, we work with national organizations to create resources that advance health equity and help people where they live, learn, work, and play. These resources are free and available to everyone. Interactive websites, workshops, and online toolkits support African Americans, Hispanics/Latinos, school communities, community-based organizations, young people, healthcare providers, caregivers, and more.
Improving Access to Care and Resources
Most age groups have experienced rises in mental health conditions like anxiety, depression, and adjustment disorders in 2021.2 In our analysis of 2021 commercial health plan claims data, we found that younger working-age people significantly increased their demand for services for these conditions when compared to other adults.